Arc Electric Company of Indian Trail Inc. - Monroe, North Carolina

Greg Creswell

We are first time home buyers and were recommended to ARC through some friends. Scheduled an appointment and Mark came out. The whole process was very easy. The lady who scheduled our appointment was very understanding. Mark was awesome. I very much appreciate his service and answering a first time home owners nervous questions. He was very kind and helped solve some problems and gave future recommendations. We will definitely be calling ARC with any of our electrical needs. Thank you Mark

Sidharth Jonnala

Wanted a Tesla wall connector installed in a garage that was far away from the breaker panel. They gave me the best quote and did a clean job. Thank you

Update:
So convenient and “coincidentally” one of the breaker that was moved from the original space was broken which was perfectly working fine before this work. After the tech came to check I was charged another $89 for a breaker that would cost $7 at Home Depot. Since this stopped working after the work they did, I would assume that it would’ve been done without any charge to me after I spent so much already for the charger installation itself.

Steven Huff

Arc Electric and Technician Jesse C. completed the electrical hook up of my pool equipment today. Naturally, I expected it to be done correctly and to code and I have no doubt it is perfect. What really impressed me was how careful Jesse was to make sure the boxes and power lines were installed in a neat or orderly way. The job just looks neat and professional. Jesse was polite and respectful to me, the homeowner, and did a great job of communicating what was being done. I have already let Keith Lindberg at Lomardo Pools know how pleased I am with the service by Arc Electric. Keep up the good work. I highly recommend your company.

Pathmaker Plumbing

Been using ARC for several years. Mike and his crew have done consistently great work for us and our customers. The office does a great job with call aheads and follow ups.

This is a very reliable company and I highly recommend them.

R S

I would steer clear of this company at all costs. While we did not hire ARC directly, we had the unfortunate pleasure of them performing work in our home through our contractor. We had several issues with them refusing to come back to our home to finish the work on our kitchen remodel. We were advised they did not want to come back until countertops were installed, despite it being easier to finish the work with the cabinets open. Our countertop installer pointed out that one of our outlets may not be installed per code, but unfortunately this was after custom backsplash was installed, again because ARC refused to come back before hand. Wiring was left dangling in our crawl space. Installers destroyed our garage trim bringing a conduit through the wall and brought it to nobody's attention. On top of all of this one of their workers was using derogatory language in the presence of mixed company, simply because his amateur work was pointed out, which he refused to fix on the spot. When ARC was told the worker was not allowed back at our home, the response was that they had had complaints about the worker's professionalism in the past. So that gives you some insight about their customer service. Despite our dissatisfaction, I had previously refrained from posting a review until the most recent issue. Come to find out, ARC never had the electrical final inspection completed before collecting their money from our contractor. Rather, they scheduled the inspection and then cancelled it, despite having been paid in full. Six months later it was discovered that they never had the work inspected and now we cannot have our project's final inspection completed. The company is completely unprofessional, overpriced, and amateur at best. Please do not be fooled by their "Christian Values" marketing ploy because it is just that, a ploy. ARC could not care less about doing the right thing or the customer.

Sean Stevenson

We had a tech come out to diagnose an electrical issue on 1/13. The guy was very nice and explained what he thought the issue was and that the office would be in touch to coordinate someone coming back out in a few days because he thought Duke Energy needed to be involved as well. A week goes by and no word from the office so I called. The rep in the office seemed to really not care at all, put me on hold and said someone will call back. Fast forward another week and no still no call back. If you are looking for good customer service and timely repairs, Arch Electric is certainly not your company to call. $175 for a diagnosis and no call backs. I would not give a star if that was an option.

Courtney W

ARC Electric was a pleasure to work with. They sent a tech to quote the job. Then they continued to stay in touch when scheduling. Anthony and his tech arrived on time; we’re polite, kind, knowledgeable, and uncovered electrical issues that we didn’t know were present. When they were done, they cleaned up and left the house as they found it. It was such a pleasure to work with a company who has personal skills, calls you back, and executes with knowledge and precision. I am telling everyone about them!

Michael Lessard

on my 2nd payment at time of installation to Arc Electric the check was paid by my bank on dec 13, then sent back to my bank from Arc Ele. Co. bank (Chase Bank) the next day, my bank told me that Chase had labeled is as a suspicious transaction when they returned the money.The money had been paid to there bank, the check was honored by my bank but the funds were returned by Chase. They then started treating me like i had done something wrong and wanted to charge me fees. i called the owner who was very RUDE , did not want to listen to my concerns, and told me I didn't have to pay his fees, but he didn't care what had happened. the office mgr. is the worst customer care person I have ever had to deal with. I had shorted them the fee my bank had charged me for putting a stop payment on the check, before I gave them a replacement check and didn't pay the fee they tried to collect , then I called my bank and they removed the fee, so I called my salesperson and told him I would pay them the fee i had shorted them that my bank had charged me but was not going to pay the fee they wanted. then when ARC Ele. got to my home they tried to hit me with the fee again. I called the office to get the same stone wall , RUDE office mgr. I didn't pay the fee and never will or ever use this firm for anything, I have also filed a complaint with BBB and Generac